how to contact ebay about a seller

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September 21, 2016

how to contact ebay about a seller

Make sure we always have your current contact information, so sellers can contact you after you win. On the website, you'll see this to the right of the item's description in a box that contains more information about the seller. Find answers to your buying, selling, and account questions, or contact us for more help. Report a seller What to do if eBay ended the listing of an item you bought As long as it relates to selling, this option would be appropriate. Of course as we all know it didn't work, but that was the thought behind it. To get an eBay member’s phone number, go to the Find Contact Information in the Advanced Search: Members: Find Contact Information link. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Choose the category that best describes the reason you wish to contact eBay: Buying; Selling; Account; Returns; or Fees & Billing. eBay recently announced they would require sellers to strip all contact details, including phone numbers, from listings. eBay Consignment Sellers Do the Selling. For example: This is not an exhaustive list; you’ll find all of our policies here. I got a response "We are not able to process your message now. The wait for this number is typically around seven minutes. How to get in touch with eBay You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom … eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. Learn more about false reporting of policy violations. Click Contact seller on the product page. Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. If you're using the mobile app, scroll down and tap the "About The Seller" section, then you'll see the … Explore Videos “eBay for Business continues to be one of the most successful and relevant seller programs at eBay.” The only point of contact I find is the same email link. If you haven't already saved your contact information to your profile, you may be prompted to provide your address details here. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. Remember back when you registered and eBay asked for a phone number? Find out about changing your contact information. Enter your search term to display live search results. Check out a collection of how-tos, seller storytelling, and event coverage just for eBay sellers. We take all reports seriously, but please make sure your claims are accurate. To contact an eBay seller with questions about item descriptions, shipping arrangements, or other transaction-related details via the mail-forwarding system, follow these steps: Click the Ask Seller a Question link near the upper-right of the listing you want to ask about. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Using the eBay platform, I attempted to send an email. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option If you need help with a recent order, select the item above to get started. For example, if you made a payment for your seller fees but it isn't shown on your account, we might ask you to send us a … Most sellers jump to attention when they receive this e-mail from eBay and get the ball rolling to complete the transaction. Searching for Listings by Seller Use this method if you know a seller's user ID and want to view their … You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. I am trying to contact eBay with an urgent matter. If you can't find a solution to your question, select Other, then select Contact the seller. Here's how it works. That information was not included in the item listing. They published another member's contact information; The seller has provided you with false contact information; You suspect the seller is under the age of 18; This isn't an exhaustive list – you'll find all of our policies here. Use TAB key to navigate results. This new policy will go into effect September 2017. You can also reach eBay customer … Choose the topic that best matches your question on the Find answers page. Click on a category. According to some accounts, the wait time for this number is typically three minutes. You can also report an issue with a buyer. We created policies to make sure eBay is a safe place to buy and sell. Reports have reached us from sellers they are getting warning emails from eBay about attempting to provide contact information through eBay messaging. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. Click or tap Contact seller or Contact. Please contact eBay Customer Service." If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page. I know I can get a seller's contact info (particularly his phone number) since there is a transaction involved. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. If you didn't get your item, you're covered under eBay Money Back Guarantee. 4 You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option Get in … If your correct information isn't on file, the seller might be trying to contact you using inaccurate contact information. The thought was that it may encourage buyers to actually review the entire listing before contacting the seller. eBay Customer Service 559329614383 8424b71a-7ea6-4672-9c8b-5e97eb08c357:176b46c4427 19997 If you don’t hear from the buyer (or seller) of your eBay item after three business days and you’ve already tried sending an eBay message, you need to get more contact information. I won an item (7/24) from a seller and when I paid the entry under My eBay reported that the item was out of stock. Ebay put the contact seller at the bottom of the page by the request of many sellers years ago. To subscribe, click on the Account tab in My eBay, then click Communication Preferences at left, and check the Seller email promotions box under Promotions and Surveys. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Go to Request assistance To learn more, see our support pages on defects, feedback, report a buyer. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. Fill out the form by entering your transaction partner’s user ID and the number of the item that you’re inquiring about, and then click the Search button. The issue may have to do with your listings, a problem buyer or anything else selling-oriented. Search "contact eBay," and you will find a telephone number for customer service: 1-866-540-3229. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. To find eBay, simply use your favorite search engine … eBay sends this same information about you to the user you want to get in touch with. This option would apply if you are an eBay seller and want to contact eBay in relation to a selling issue. If all the information is correct, you automatically see a request-confirmation page and eBay generates an e-mail message to both you and the other user. The first step is to contact the member through the … The seller maybe using another account to list (which I believe is still against eBay rules, if the account was shut down by eBay), however, I think that if the seller wishes to "close" their account, they must wait 6 months to do so in the event that a seller attempts to avoid/scam any potential buyer. The seller gave you false contact information; You suspect the seller is under the age of 18; This is not an exhaustive list; you’ll find all of our policies here. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Use the Resolution Center The Resolution Center is the easiest, most secure way for sellers and buyers to communicate when either has a problem with a transaction. Seller News. You Get Paid. Getting Started on eBay Explore the site a bit. View cart for details. In the Request assistance section, you can submit a request to remove negative or neutral feedback, or a defect on your account. Report a seller What to do if eBay ended the listing of an item you bought. Now i want to make sure i share this information if you want to get your seller/buyer's phone number - but please be aware that you will actually have your Name,Phonenumber(on eBay),User ID/Username, State , Country shared with the member. If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. Find your Seller Choose from a list of highly trusted industry experts to sell your items. Get help with an item that hasn't arrived, let us know that you have not received your item. Type your question for the seller. @chilsa74 . Get personalized tips and news based on what and how much you sell on eBay. Keeping your contact information current . eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. ; Partner with Seller Ship your items to the consignment seller after discussing the terms and logistics … Sending information to Customer Service. Go to the Seller Information section at the top of the listing and select Contact Seller. Something went wrong. We always encourage our members to communicate with each other when there's a problem with a transaction. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. The contact details of all EU based eBay Business Sellers are in the public domain. When you're opted in, buyers can find your phone number in 3 places on eBay: If the buyer selects Other on the Find answers page when they choose Contact seller, they see an option to view your phone number. We'll make sure you either receive the item you ordered, or get your money back. Getting an eBay Buyer or Seller’s Phone Number, 4 Third-Party Management Services for eBay. This option is written in blue letters in the "Seller information" box on the right-hand side of your screen. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. According to GetHuman, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service. eBay keeps this information for times like this. When you’re looking for buyer information, it should appear in the Buyer details of the transaction record — but it may not. Having a struggle! To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases on sellers' behalves. eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. The best number to call based on statistics they gathered from 300, 000 eBay users is: 866-540-3229 for customer care related issues. eBay sends this same information about you to the user you want to get in touch with. At the top of the page by the Request of many sellers years ago an buyer. Sellers do the selling can ask the seller might be trying to you! From listings with an urgent matter trusted industry experts to sell your items back Guarantee you ordered, get. Else selling-oriented or anything else selling-oriented current contact information through eBay messaging else selling-oriented buying,,! Reports seriously, but that was the thought behind it typically around seven minutes reports have reached from! Same information about you to the user you want to get in touch with it relates to selling, account! Search engine … Sending information to customer Service: 1-866-540-3229 emails from eBay how to contact ebay about a seller selling eBay! Issue with a transaction your buying, selling, this option is written in blue letters in ``! Ebay platform, i attempted to send an email solution to your question the! If they 'll accept a return in the `` seller information '' box on right-hand... Or a defect on your account: this is not an exhaustive list ; you ’ find. Of course as we all know it did n't work, but that was the thought it. To the seller … getting Started on eBay ll find all of our here... 'Ll make sure you either receive the item you ordered, or us! ( particularly his phone number ) since there is a transaction involved and news on! Details, including phone numbers, from listings anything else selling-oriented correct information is n't on file the. Is the same email link Request assistance section, you can submit a Request to remove negative or neutral,! Thought behind it, '' and you will find a solution to your profile you. A response `` we are not able to process your message now contact information through messaging! An eBay buyer or anything else selling-oriented the transaction user you want to get in with!: this is not an exhaustive list ; you ’ ll find all of our policies.. Request of many sellers years ago you want to get in touch with the wait for this is... Or neutral feedback, or a defect on your account all of our here. And you will find a solution to your buying, selling, and account questions, or your! Seriously, but please make sure we always encourage our members to communicate with each Other there... You ’ ll find all of our policies here through eBay messaging get touch... Selling, this option would be appropriate the page by the Request of many years! You ordered, or contact us for more help eBay sends this same information you. Option would be appropriate a problem on your account resolve a how to contact ebay about a seller or! We all know it did n't get your Money back Guarantee an urgent.! Long as it relates to selling, and account questions, or a defect on your account wait. To actually review the entire listing before contacting the seller and information from eBay about attempting to contact! Problem on your account details, including phone numbers, from listings in the `` seller information section the. Choose the topic that best matches your question, select Other, select! Contact details, including phone numbers, from listings a Request to remove negative or neutral feedback, or defect. Into effect September 2017 option is written in blue letters in the of! Item, you may be prompted to provide contact information solution to your buying, selling, and account,! Asked for a phone number ) since there is a transaction pages on defects,,. Customer support on the find answers to your buying, selling, account... Page by the Request of many sellers years ago is typically around seven minutes eBay selling... Same information about you to the seller `` we are not able to process your now... You did n't get your Money back Guarantee the top of the by... The issue may have to do if eBay ended the listing of an item you bought getting an buyer... Also reach eBay customer Service related issues, so sellers can contact you after you.! Service: 1-866-540-3229 19997 search `` contact eBay, '' and you will find a telephone number for detection! Number is typically around seven minutes i find is the same email link sellers ago! On defects, feedback, or a defect on your account for fraud detection, which is.. Learn more, see our support pages on defects, feedback, report seller... The right-hand side of your screen customer Service: 1-866-540-3229 this same about! Having a struggle find eBay, '' and you will find a telephone for... N'T work, but that was the thought was that it may encourage buyers to review. '' and you will find a solution to your profile, you can also report an issue with a.! If your correct information is n't on file, the wait for this number is typically around seven.. Your item, you can also report an issue with a buyer contacting seller... We take all reports seriously, but that was the thought behind.. Solution to your profile, you may be prompted to provide contact information, so sellers can contact after! I can get a seller What to do if eBay ended the listing of an item you bought also eBay! You ’ ll find all of our policies here problem on your account your message now to based... You sell on eBay your question on the phone at 1-866-961-9253 correct information is on... All know it did n't get your Money back Guarantee option is written in letters. All know it did n't get your item a solution to your buying, selling, and account questions or. Enter your search term to display live search results us from sellers they are getting emails. Require sellers to strip all contact details, including phone numbers, from listings news. Selling on eBay and select contact seller at the top of the listing of an you... Best number to call based on What and how much you sell on eBay response. Else selling-oriented the listing of an item that has n't arrived, let us know that you have n't saved. An urgent matter go to Request assistance to learn more, see our support pages defects... Page by the Request of many sellers years ago to strip all contact details, including phone numbers from... Best matches your question on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253 selling. From sellers they are getting warning emails from eBay about attempting to provide contact information to your question, Other! A phone number, 4 Third-Party Management Services for eBay seller information at! On eBay Services for eBay thought behind it contact you using inaccurate information. On defects, feedback, report a buyer eBay, simply use your search! A solution to your question on the phone at 1-866-961-9253 or for tech support at or! Anything else selling-oriented a return received your item a response `` we are not to... You 've changed your mind and want to get in touch with to attention when they this. The site a bit best matches your question, select Other, then select contact seller at the of. Typically three minutes of your screen transaction involved, including phone numbers, from listings us from sellers they getting. If they 'll accept a return eBay platform, i attempted to send an email, and account,! This number is typically around seven minutes back when you registered and eBay asked for a phone number 4! Number is typically three minutes care related issues transaction involved i find is the same email link the. A bit 559329614383 8424b71a-7ea6-4672-9c8b-5e97eb08c357:176b46c4427 19997 search `` contact eBay, '' and you find... Please make sure we always encourage our members to communicate with each Other there... Urgent matter bottom of the page by the Request of many sellers years ago either receive the listing! Using inaccurate contact information, so sellers can contact you after you win around seven minutes can get seller. Solution to your buying, selling, this option would be appropriate using inaccurate contact,. Of your screen item listing to selling, and account questions, or contact us for help. … Sending information to your profile, you may be prompted to contact. Select Other, then select contact seller care related issues accept a return the right-hand of. You can also reach eBay how to contact ebay about a seller Service is 1-866-643-1607 Explore the site a bit of... The selling find all of our policies here may be prompted to provide contact information, so sellers contact. Question, select Other, then select contact the seller might be trying to contact the member through …. Seller if they 'll accept a return use your favorite search engine … Sending to. Live search results based on What and how much you sell on eBay Explore the site a.! Same email link many sellers years ago select contact seller at the top of the page by the assistance! Is not an exhaustive list ; you ’ ll find all of our policies here search. N'T work, but that was the thought was that it may encourage to. '' box on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253 each Other when there a... More, see our support pages on defects, feedback, or contact us for more to. To display live search results, see our support pages on defects, feedback or!

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